Frequently Asked Questions
Does Avalonsarees.com practice secure payment?
Avalonsarees.com practices secure payments. Online payments will be processed securely by paypal. For more information on Secure Payment, please read our Security Statement .
What are the available shipping methods?
Avalonsarees.com offers Express or Normal Registered Air Mail depending on your location.Avalonsarees.com provides free shipping worldwide.
Are bulk purchases entitled to any discounts?
Bulk purchases are entitled to discounts. Simply email us your list of purchases and we will customize a quotation for you.
What is the item stock availability?
As per quantity of items stated in website are available to be shipped soon, however some items that requires tailoring and customisation will take time. Pre order item are stated with logo and will take time
Does Avalonsarees.com handle International Orders?
Yes, we handle International Orders and ship our products world-wide.
Can the delivery address be changed after I have placed my order?
Yes, Avalonsarees.com allows you to change your address after you have placed your order. Kindly contact us with your order number if you require us to change the address.
However, in the event that the product has been processed and sent, no changes in delivery address will be entertained.
Will a tracking number be issued for my shipment?
If available, a tracking number will be sent to you via your email as soon as your product(s) has been posted.
What are the different modes of payment accepted at Avalonsarees.com?
We accept payments through Paypal and Credit / Debit Card. .
How do I pay via Credit / Debit Card?
For more information on payment options and instructions, please click here.
Why is my Credit Card transaction not successful?
This could be due to some server maintenance issues faced by Paypal. We would recommend you to try checking out at a later time.
What is the status of my order?
Upon processing your payment, an e-mail notification will be sent to you. Thereafter, we will update you periodically on the status of your order through e-mail.
How long does it take for my order to be processed?
Upon confirmation of order, the product will undergo stringent Quality Control inspection before it is being dispatched. Shipment through normal delivery will take within Approximately 14-30 days while shipment through express delivery will take within 3-7 days ( subject to T&C)
What are the procedures for cancelling my order(s)?
If you wish to cancel your order after the payment has been done, you should contact us immediately. However, if your order has been processed, it cannot be cancelled .
What is the refund policy?
If goods received is not as per picture or is received damaged, we will issue refund upon receiving return of the goods. Your refund will be processed within 10-14 days.
How do I exchange my products?
Exchange is possible on return policy, customer can exchange to another item of similar value upon returning the goods.
How long does it take for me to get a replacement?
Your replacement will be processed in approximately ten (10) to fourteen (14) days.
When will the tracking code be issued?
The tracking code for your product(s) will be issued within 2 days after shipment( depends on stock)
How do I contact Avalonsarees.com?
For more information on our contact details,
How do I submit my measurements ?
Easy! After processing your online order, e-mail detailed actual body measurements of HEIGHT, BUST, UNDER-BUST, WAIST to Avalonfashionhouse@gmail.com. In case any other measurements be required, our production department will contact you later.